The following is a summary of the multiple email exchange I had with the person who could give me answers. There are still a few unanswered questions that I would like a resolution to. If I hear back, I will update this post. The emails are saved and can be provided upon request, but I will remove any email addresses, names and phone numbers. Most of the emails I sent had grammatical/spelling errors due to my emails being sent from my phone.
What is Premium Parking?
The new Premium Parking program at the Braintree Station Garage offers participants the opportunity for a reserved space, with 24/7 access, at the most convenient location across from the Station entrance. The cost for the program is $200 per month
How was this marketed?
Flyers were handed out 3 times at the garage exit and flyers were put on windshields 3 more times. (following is my estimation) 1281 cars can park at the garage, which means 7686 flyers were handed out.
Any information on the mbta or lazparking websites or on the pay in advance box to market the campaign?
No
When was the marketed start date?
According to my contact, Tuesday, May 31st. Not sure if people paying for June got a free day. Flyer does not indicate start date, nor does sign. Premium Parking Flyer
How many people signed up?
6. 23 spots, which were previously park in advance spots, were set aside for the kick start of the program. My contact indicated 20 spots were reserved. (Had to correct his initial estimate) The six new “Premium Parking” spots are also the farthest point away from the station entrance.
How many people were towed on the 6/1?
12, according to tow truck driver
Why was I towed on either the first or second day of the program?
Because common sense would indicate that if you did not understand a sign, you should have tried another garage to be on the safe side. You could have also asked one of the employees at the garage.
I noticed that the MBTA website was updated, the 1-6 Pay in Advance box slots are covered and there are cones in the reserved spots. When did that happen?
Website updated in the afternoon of 6/2. Slots covered and cones added on 6/3.
After I sent my first email asking for an explanation?
No answer
How much revenue is this going to generate?
Once all 44 spots are put aside, $105,600 (44 x $200 x 12)
But these 44 spots were previously making money?
(My estimate) These spots are filled 5 days a week at $7 a day. Lets say these spots will make another $7 per week for weekend parking and people using the spots at night. 44 * $7 = $308 a day. $308 *6 days a week = $1848. $1848 * 4 weeks a month = $7392. $7392 * 12 months a year = $88,704. Maximum amount of revenue this can generate is $16,896 a year,$46.29 a day, $1 a day per spot. (Still not refuted)
Who is managing the program?
Laz Parking is allowing the MBTA to manage the program.
Why not just call it “Monthly Parking”?
No answer
If the MBTA is managing the program, why did a Laz employee authorize the tow?
No answer
Why didn’t the employee just explain to the riders what the spots were for?
No answer
Why wasn’t a MBTA employee on site for the first couple of days to explain the program? Maybe you could have gotten a couple of people to sign up?
No answer
How do I go about filing a complaint?
No answer
Can I get my $198.10 tow fee refunded? Actually, $198, the tow truck driver ate the dime. He really was a good guy. I hope you keep using him.
(This was a new question)
If I can’t get my tow free refunded, can I at least get a voucher for the $7 I put in the Pay in Advance box?
(This was a new question)
Why not tow cars that are parked who take up 2 spots?
We (Transit Police) do ticket those who park on multiple spaces.
How many people are utilizing the spots?
(My observation) After 4 work days, there have been at most 2 cars parked in the 6 reserved spots.
I thought it was $7 to park in the pay in advance spots and why is there a T truck now parked across from the “Premium Parking” spots?
mbtapremiumparking 
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